USA Service and Support (Toll Free) | (877) 877-7110 Ext. 2
Strand offers uncompromising commitment to quality and customer satisfaction.
At Strand, we pride ourselves on holding and maintaining the highest customer service ranking in the digital IP surveillance industry. Strand utilizes a comprehensive online maintenance and diagnostic system that nearly eliminates the need for onsite software servicing. Strand’s customer service center is constantly running diagnostics on the hardware and software components to ensure that they are operating at peak accuracy and efficiency.
Support service includes:
- Continuous diagnostics are run on system hardare
- Remote software updates
- Training available on system upgrades and new functionality
- Localized vendor support
- Mission critical service response
- Standard and extended service and support contracts available
Strand’s support program allows customers with a technical problem to contact us from virtually anywhere, anytime.
