Current Positions
Sales Engineer
The position involves, yet not limited to: Customer Support, Customer Service, System Pricing, Specification Analysis, and System Design.
Salary is commensurate with qualifications. This is a great opportunity to develop in a dynamic and growing company that is a technological leader in its field.
Roles and Responsibilities
- Candidate will respond to customer sales and technical questions received by phone, email or the web.
- Perform follow-ups with customers for calls placed to the Company’s Pre-Sales Engineering Group.
- Carry out installation of Strand software solutions on client premises or pre-configure systems for demos and shows.
- Provide on-site techincal support.
- Properly document issues encountered in the field in the Strand job system.
- Ensure timely resolution of customer issues.
Requirements
- Bachelor’s degree in Computer Sciences, Computer Engineering or equivalent experience.
- Proficient in verbal and written communication skills.
- Possesses strong analytical and troubleshooting skills.
- Experience in Customer Service and Technical Support.
- Sales experience required.
- Experience with IP surveillance systems is an asset.
- Ability to adapt and work with different personalities and situations.
- Ability to multitask and shift prioritizations to meet objectives.
Techincal Expertise
- Excellent knowledge of networking principles and the IP protocol.
- Experience with PC configuration and troubleshooting.
- Experience with networking equipment configuration and troubleshooting (switches, routers, etc.).
- MCSE and/or CCNA certification is an asset.
Security Industry experience an asset.
How to Apply
Send resume and cover letter to bdougherty@strandusa.com